How we collect, use, and protect your information at Next Wave Shop Collective.
We collect information you provide directly when placing an order or interacting with our website, including your name, email address, phone number, delivery address, order details, and relevant delivery instructions.
We may retain information about the products you purchase, quantities, order status, delivery details, return requests, and other information required to process and fulfill your order.
All purchases are completed exclusively through Cash On Delivery. We do not require or store credit card numbers, debit card details, online banking credentials, or other online payment information for standard purchases.
Your information is used to process orders, prepare Cash On Delivery parcels, verify delivery details, coordinate shipments, send order updates, provide customer support, manage returns and refunds, and maintain our website.
Necessary delivery information may be shared with trusted courier and logistics partners so they can transport your parcel, contact you regarding delivery, collect the Cash On Delivery amount, and complete the handover.
We may use your phone number or email address to send order confirmations, shipping notifications, delivery updates, return information, refund updates, and other communications directly related to your purchase.
When you request a return, replacement, or refund, we may use your order and contact information to verify the request, arrange collection, inspect the returned product, and process any approved refund.
Because all purchases are made through Cash On Delivery, approved refunds are processed separately from the original payment collection. We may request the information necessary to complete an eligible refund through an available electronic method.
We may automatically collect limited technical information such as browser type, device type, pages visited, general website activity, and approximate access information to help maintain website performance, functionality, and security.
Cookies and similar technologies may be used to support essential website functions, remember preferences, understand website usage, improve navigation, and enhance the overall shopping experience.
We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.
Trusted third-party providers may assist with logistics, hosting, communications, analytics, customer support, order processing, and other operational services. These providers receive only the information reasonably necessary to perform their assigned functions.
We do not sell, rent, or trade customer personal information to advertisers or unrelated third parties. Information may be shared only when necessary to operate the shopping service, fulfill orders, provide support, prevent fraud, or meet applicable legal requirements.
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, manage returns and refunds, maintain appropriate business records, resolve disputes, prevent fraudulent activity, and comply with applicable requirements.
Customer information may be used to identify suspicious orders, verify delivery information, prevent fraudulent activity, protect our website and customers, and investigate misuse of our services.
We may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, lawful requests from authorities, or to protect the rights, safety, property, and security of our customers and services.
Our shopping service is not intentionally designed to collect personal information directly from children. If we become aware that such information has been provided without appropriate authorization, we may take reasonable steps to remove it.
Where applicable, you may request access to, correction of, or deletion of personal information associated with your orders. Certain information may need to be retained for legitimate business, security, record-keeping, or legal purposes.
You are responsible for providing accurate and up-to-date information when placing an order. Keeping your contact and delivery information accurate helps prevent communication problems, delivery delays, and unsuccessful deliveries.
We may update this Privacy Policy when our services, technologies, procedures, or applicable requirements change. The latest version will be made available through the website and will apply to information handled under the updated practices.
For questions about your personal information, privacy practices, or applicable data access, correction, or removal requests, please use the customer support channels available through the website.