14-Day Return Policy on all eligible items from the date of delivery.
Eligible physical products may be returned within 14 calendar days from the date of delivery. Items should be unused, in their original condition, and accompanied by the original packaging, tags, accessories, and other included materials where applicable.
Returned items must be in a condition suitable for inspection. Products that have been used, altered, washed, damaged after delivery, or returned without essential components may not qualify for a return.
Sealed hygiene products and certain items may not be eligible for return due to health, safety, hygiene, consumable, personalized, or product-specific restrictions. Applicable exclusions may be indicated on the relevant product page.
Customers may be required to provide order details or other reasonable information to verify the purchase before a return request can be approved.
Customers must contact customer support within 14 calendar days of delivery to request a return. The request should include the order details, product information, reason for return, and photographs or other supporting information when requested.
All return requests are subject to eligibility verification. Customers should not send products back independently unless return instructions or authorization have been provided through the applicable support process.
Customers should securely pack the product to help prevent damage during transportation. Where possible, the original packaging and all included accessories should be returned with the product.
For approved returns, collection may be arranged through an authorized courier or logistics partner. Depending on the circumstances and applicable return conditions, customers may receive return pickup instructions or another approved return method.
For eligible damaged, defective, incorrect, or incomplete products, return collection may be provided without additional shipping charges. Return shipping conditions for other eligible return reasons may vary by product.
If an item arrives damaged or defective, customers should notify customer support as soon as reasonably possible, preferably within 48 hours of delivery. Photographs of the item, packaging, and visible damage may be requested for verification.
If you receive an incorrect item or discover that a product component is missing, contact customer support promptly. After verification, an eligible replacement, return, or refund may be arranged.
All orders are paid exclusively through Cash On Delivery. The payment collected by the delivery agent is not refunded at the doorstep when a product is returned. Approved refunds are processed separately after the return has been received and inspected.
A refund is issued only after the returned product has been received and inspected where applicable. Approval depends on the product condition, reason for return, and compliance with the applicable return requirements.
Because all purchases are completed through Cash On Delivery, approved refunds are processed separately from the original payment collection. Eligible refunds may be issued through bank transfer, UPI, digital wallet, or another supported electronic method.
Approved refunds are generally initiated within 5–7 business days after the returned product has been received, inspected, and approved. The time for funds to appear may vary depending on the receiving bank or payment service.
Courier and pickup agents are not authorized to provide cash refunds when collecting returned products. All approved refunds are processed through the designated refund procedure after verification.
Where stock is available, an eligible damaged, defective, incorrect, or incomplete product may qualify for replacement instead of a refund. Replacement is subject to verification and product availability.
When an order contains multiple products, eligible individual items may be returned where permitted. Any approved refund will generally correspond to the eligible product or products successfully returned.
Returned products may be inspected to confirm their condition, packaging, accessories, identifying information where applicable, and the reason stated in the return request. The inspection result may affect return or refund approval.
We reserve the right to reject requests involving suspected fraud, intentional damage, product substitution, false claims, repeated misuse of the return policy, or other abusive activity.
If a scheduled return collection cannot be completed because the customer is unavailable, the package is not ready, the address is inaccessible, or the product does not meet the required conditions, another collection attempt may be arranged where possible.
This Return & Refund Policy may be updated when necessary to reflect changes in products, logistics procedures, refund processes, or applicable requirements. The latest version published on the website will apply to eligible requests.
For questions regarding return eligibility, damaged items, replacements, return collection, inspections, or refunds, customers may use the support channels available through the website.